Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. Here are the time frames you can expect once you place an order with us.

The time frame for order delivery is divided into two parts:

Processing & Manufacturing time: Order verification, tailoring, quality check and packaging. Most mouthpieces are made-to-order. Once your order is placed and verified, it takes 3-5 business days to manufacture, check, and ship your mouthpiece. Accessory orders that are in stock typically ship in 1-2 business days. You will receive an email or text with your tracking information once your order ships.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by the USPS or UPS and can take 1-5 business days depending on the service level selected. International delivery usually takes between 15–30 business days depending on service selected, the time of year and the Customs in the destination country.